Shipping, returns, and your guarantee.
UK-based team. Royal Mail Tracked 48. 30-day money-back on every order.
Shipping.
We post from the UK by Royal Mail Tracked 48. That means most orders arrive 1 to 2 working days after dispatch, and you'll get a tracking link by email as soon as the parcel is on its way.
- Subscriptions: free UK delivery on every order, whatever the value
- One-time orders: free UK delivery over £30, £2.99 under
- Royal Mail Tracked 48 (1 to 2 working days)
- Upgrade to Premium delivery for £1.50 at checkout
- Dispatched Monday to Friday, excluding UK bank holidays
- Orders placed before 2pm on a working day usually ship the same day
Returns.
If Recuperol isn't for you, send it back. We'd rather give you your money back than keep you on a product you don't love.
- 30 days to change your mind, from the date of delivery
- Unopened and opened products are both accepted
- Email info@recuperol.co.uk to start a return, and we'll send a prepaid return label
- Return postage is on us
- Refund to your original payment method, typically 5 to 10 working days once received
Your guarantee.
If you're not happy with the product or the service, we'll make it right. Full stop.
That could mean a replacement, a refund, a different flavour mix, or a call with the team. Whatever gets the job done. The standard here is simple: if you wouldn't recommend us to a friend, we haven't finished.
Something unclear?
If a policy doesn't answer your situation, email the team. We'd rather fix it for you than hide behind fine print.
Email info@recuperol.co.uk